Overcoming talent shortages in Shared Service Centres with agility and scalability

In the midst of global talent market fluctuations, India’s Shared Services Centres (SSC) market is defying the prevailing trends.

Experiencing a surge in growth, hiring in the India SSC market is rising dramatically.

Yet, sourcing and hiring the right candidates quickly can pose significant challenges. SSCs must be able to rapidly scale their workforce to meet current and future business demands. 

A market on the rise 

Today, India’s SSC market is experiencing a surge in talent demand. Reports show that over 57% of SSCs in India aim to increase their workforce, potentially doubling it over the next 12 months. This talent gap is expected to widen with the market’s continuous growth. Projections suggest that by 2030, the number of SSCs will grow to 2,550, solidifying India’s position as the world’s largest technology and services hub. 

Preparing for tomorrow

Anticipating the escalating demand for new talent, strategic planning becomes imperative for success. 

Amid this hiring surge, competition among SSCs for top candidates is intensifying, making the task of keeping talent engaged an ongoing struggle. Additionally, SSCs grapple with high candidate drop-out rates, with between 25% and 35% of candidates exiting the process just before joining an organisation. 

The key to addressing the demands of this growing market lies in the ability to adapt quickly. Partnering with an experienced recruitment process outsourcing (RPO) provider equips an organisation with the agility and speed to keep its talent acquisition team ever ready. This partnership allows the TA team to navigate the evolving recruitment landscape, while bringing the scalability to meet future demands. 

By acting as a true extension of a business’ existing talent function, a close RPO partner can swiftly ‘parachute in’ when an organisation is experiencing rapid growth and needs to accelerate hiring. With expert sourcing teams located in major talent hot spots, they can move fast to source, engage, and hire the right people. 

Moreover, many expert RPO partners have specialist teams dedicated to pillars such as Employer Value Proposition (EVP), technology and candidate attraction. This expertise allows them to contribute significantly to crucial elements such as attraction rates and improving candidate experience.

Working with the right partner empowers organisations to build more robust and wider talent pools. These talent pools can be readily tapped into during sudden hiring surges, and efficiently move candidates through the recruitment funnel at greater speed.

How AMS can be the right partner for you

In the dynamic landscape of India’s SSC talent market, strategic partnerships are crucial. SSCs need a proficient and collaborative partner that offers RPO solutions, along with specialist advisory services and access to advanced TA technology.

As a pioneer in RPO and a market leader in talent solutions, we navigate the recruitment landscape alongside your team and bring you the scalability you need to meet hiring demands. Our robust 1200-person team across five locations in India ensures you can move fast to source, engage, and hire great people.

With ISO accredited processes for operational performance and service delivery, our solutions adhere to rigorous SLAs. You can trust AMS to hire quickly and reduce attrition risks, giving you the scalability and agility to deal with tomorrow’s demands with confidence. 

An AMS success story

The challenge

The client, a global chemical giant, launched its Finance Global Business Service Centre (GBS) in Kolkata, India. With the goal to enhance operational agility and drive standardisation, the client aimed to centralise all regional finance functions in one location. The ambitious plan included hiring 250 professionals for the GBS, with a tight go-live timeline.

The answer

AMS provided comprehensive support in setting up the GBS from the ground up. We introduced a tailored mix of solutions that best fit the client’s needs, managing all HR-related tasks from sourcing to onboarding.

The partnership achieved the following milestones:

• Earned the status of the client’s preferred recruitment partner, showcasing our collaborative and effective approach.
• Successfully closed 250+ mandates with reduced turnaround time, fostering high client satisfaction.
• Successfully hired candidates outside of Kolkata, implementing relocation policies to meet talent needs.
• Ensured quality hires, boasting 80% to 100% match on qualifications.

Read the full case study here.

To find out more about how AMS can bring agility and scalability into your hiring strategy, get in touch today.